Privacy Notice

CentralWize is the product and service name for organization tools for people in family cases and for family-law professionals. This Privacy Notice explains how information is collected, used, disclosed, and protected when you visit centralwize.com, create or access an account, join the optional consumer waitlist, contact us, communicate with us, or use a CentralWize product or pilot.

An individual, law firm, or other customer may have a separate agreement with us that governs use of a CentralWize service and our processing of information for that service. If that agreement conflicts with this website notice, the customer agreement controls for the covered service.

1. Information we collect

Information you provide

• Consumer waitlist information: your name and email address. The waitlist does not request case facts, files, or a description of where you are in a legal process.
• Professional contact information, such as your name, work email, firm, title, practice focus, jurisdiction, areas of interest, and product inquiry.
• Communications, feedback, pilot information, support requests, and other information you choose to send us.
• Account and authentication information if you receive access to a CentralWize product or pilot.

Information collected through the website

We may collect limited device, browser, IP address, referring page, access time, page interaction, error, and security-event information needed to operate, protect, and improve the website.

Customer and matter information

If an individual, law firm, or other authorized customer uses a secure CentralWize workspace, authorized users may submit documents, messages, email, financial records, case information, work product, and related matter data. CentralWize processes that information to provide the organization service and in accordance with the applicable agreement and customer instructions.

Do not submit client-confidential, privileged, financial, or case information through the public contact form. Matter information should only be provided after account access through an authorized product workspace or another method approved by the firm and CentralWize.

2. How we use information

We may use information to:

• Create and manage accounts, manage the optional consumer waitlist, respond to product inquiries, and communicate about CentralWize access and product development.
• Provide, maintain, secure, troubleshoot, and improve our services.
• Configure pilots and product experiences for authorized customers.
• Detect misuse, protect accounts and systems, maintain audit records, and enforce applicable agreements.
• Comply with law and protect our rights and the rights of others.

We do not sell matter data. We do not use customer matter data for third-party advertising.

3. How we disclose information

We may disclose information:

• To infrastructure, hosting, authentication, security, communications, and support providers that help us operate CentralWize.
• To a customer and its authorized users in accordance with that customer’s account, instructions, and agreement.
• When required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, or systems.
• In connection with a financing, merger, acquisition, reorganization, or transfer of all or part of our business, subject to appropriate protections.
• With your direction or consent.

4. Data retention

We retain information for as long as reasonably necessary to provide the services, maintain security and audit records, comply with our agreements, resolve disputes, and meet legal obligations. Customer agreements may establish additional retention, return, deletion, legal hold, or export requirements for matter information.

5. Security

We use administrative, technical, and organizational measures designed to protect information. No storage or transmission method is completely secure, and we cannot guarantee absolute security. Customers and users are responsible for protecting credentials, limiting access to authorized users, and following their professional and ethical obligations.

6. Your choices and requests

Depending on where you live and the applicable law, you may have rights concerning access, correction, deletion, restriction, or a copy of certain personal information. A request involving matter data may need to be directed to the individual, law firm, or other customer that controls the matter.

You may contact us at support@centralwize.com. We may need to verify your identity before completing a request.

7. Children

The public website and consumer waitlist are intended for adults, not children. Do not put a child’s name or case information in a public form. Matter information may concern children when submitted through an authorized secure workspace, but children should not create accounts or submit information directly to CentralWize.

8. Legacy information

Information previously submitted through an earlier CentralWize service may remain subject to the notice and terms in effect when it was collected, applicable law, and legitimate retention requirements. Contact us if you have a question about legacy information.

9. Changes to this notice

We may update this Privacy Notice as our services develop. We will post the updated notice on this page and revise the “Last updated” date.

10. Contact us

Questions about privacy may be sent to support@centralwize.com. Consumers can join the waitlist or sign in. Firm product inquiries can use the CentralWize firm contact form.